At ProFlow Solution, accessible from https://proflowus.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ProFlow Solution and how we use it.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
When you visit our site, request a quote, or book a service, we may collect the following information:
Personal Information: Name, email address, phone number, and service address.
Payment Information: Credit card details or payment account information (processed securely through our encrypted payment gateways).
Property Data: Information regarding the size of your space, type of surfaces, and specific cleaning requirements to provide accurate estimates.
Communication Data: If you contact us directly, we may receive additional information about your message, attachments, or service inquiries.
2. How We Use Your Information
We use the information we collect in various ways, including to:
Process and fulfill your requests for professional cleaning services (Carpet, Air Ducts, Upholstery, etc.).
Provide, operate, and maintain our website and instant quote tools.
Improve, personalize, and expand our service offerings based on user feedback.
Communicate with you, either directly or through one of our partners, for customer service, appointment reminders, and promotional purposes (only if you have opted in).
Send you updates regarding your service status or newsletters.
Find and prevent fraud and ensure secure transactions.
3. Log Files and Cookies
ProFlow Solution follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable.
Cookies: Like any other professional website, we use “cookies” to store information including visitors’ preferences and the pages on the website that the visitor accessed. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
4. Third-Party Privacy Policies
ProFlow Solution’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party services (e.g., Google Analytics, Facebook Pixel) or payment processors (e.g., Stripe, PayPal) for more detailed information.
5. Data Security
We take high-level measures to protect your personal information from loss, theft, misuse, and unauthorized access. All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and is not stored on our servers after the transaction is complete.
6. Children’s Information
Another part of our priority is adding protection for children while using the internet. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child provided this kind of information on our website, please contact us immediately, and we will promptly remove such information from our records.
7. Your Data Protection Rights
Depending on your location (such as the EEA or California), you have certain data protection rights, including:
The right to access, update, or delete the information we have on you.
The right of rectification (correcting inaccurate information).
The right to object or restrict how we process your data.
8. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
